No matter if your item was shipped from our warehouse in Hong Kong or Marseille, France, we make returns easy by accepting them directly at our warehouse in Marseille.

This way, there’s no need to send the item all the way back to Asia if you need to make a return!

If you’re not completely happy with your purchase, you can return it within 14 days of receipt for a full refund.

We are committed to providing you with a transparent and hassle-free shopping experience.

• Easy-to-use online withdrawal form provided.
• Full refund, excluding initial shipping costs.
• Returns must be in original condition and well-packaged.
• Personalized assistance for any return-related queries.

We understand that sometimes a product might not meet your expectations. That’s why we make returns easy. If the product is returned in its original condition and with all accessories, you will receive a full refund. For returns, please use the online withdrawal form and follow the simple instructions for a worry-free return. If you have any questions or need assistance, feel free to contact us directly. At JakeFlash, we are here to ensure your shopping experience is as reliable as our lighting tools.