Welcome to our FAQ page!
FAQ
Our goal is to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to us directly. We’re here to help and ensure you find the perfect self-defense tool you’re looking for!
What is JakeFlash?
JakeFlash is a brand and distributor specializing in tactical flashlights, offering high-quality, reliable lighting products. We are committed to providing advanced tools designed for both performance and precision in any environment.
What types of products do we offer?
At JakeFlash, we offer a wide range of tactical flashlights, providing effective tools for illumination and security. Our products are designed for durability and reliability in any situation.
How can parcels be tracked?
Once we ship your order, we will send you an email with a tracking number. You can use this number on websites such as 17TRACK or ParcelsApp to check the status of your delivery at any time.
What payment methods do we accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.
Can orders be modified or canceled?
Yes, orders can be modified or canceled as long as a shipping label has not been issued. Once a shipping label has been created, the order cannot be canceled or modified. Please contact us as soon as possible to check if your order is still eligible for cancellation or modification.
What is our return policy?
We offer a 14-day return policy. Items must be returned in their original condition. For more details, please refer to our returns page.
Do we ship worldwide?
Yes, we strive to constantly expand the list of countries we ship to. However, there may be some locations we are currently unable to reach.
How secure is your personal information when shopping on our site?
We prioritize your security and privacy. Our website uses the latest TLS technology to ensure that your personal information and transactions are kept safe.
What should you do if you receive a damaged item?
If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund as per our policy.
How to contact customer support?
For any inquiries, you can reach us via our Contact page. We are available to assist you with any questions or concerns.
Are there any special care instructions for the products sold by JShocker?
Care instructions vary depending on the product. Please refer to the product description for specific care instructions.